Orders are typically processed within 3 - 5 Days, depending on availability. Orders placed on weekends or holidays will begin processing in the next business week.
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your delivery status.
While we strive to meet all estimated shipping times, unforeseen delays can happen. In such cases, we will notify you promptly with updated information.
We use the major carriers, DPD, Evri and Royal Mail and for local orders we use local courier partners. You’ll be asked to select a delivery method during checkout.
Product
Yes, most items are ready to ship. If a product is out of stock, it will be clearly indicated on the product page.
Certain products may offer customization options. Please refer to the specific product page for more details. If there is no option to customise then it is not applicable.
If your item arrives damaged, please contact our customer service team within 7 days to arrange a replacement or refund.
We accept returns and exchanges within 7 days of delivery. Items must be unused and in their original packaging.
The customer is responsible for shipping costs.
Other
You can reach our customer service team via the following email - judaicartz@gmail.com or through the contact form on our website.
If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed, changes may not be possible.
Yes, gift cards are available for purchase in various denominations and can be used on any item in our store.
